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This paper provides reflections on the implementation of an active support staff training programme for staff working in community residential facilities for adults with an intellectual disability. Outcomes for the people with an intellectual disability were consistent with recent research findings indicating that active support can lead to improved opportunities for participation in everyday activities within the home. We propose that the success of the training programme was largely influenced by three key elements: ensuring that there is expertise in, and support for, this approach to service provision among key service managers, provision of in vivo one‐to‐one practical staff training in addition to classroom‐based theoretical input, and inclusion of elements of person‐centred planning approaches in combination with active support. Future research should focus on how best to maximise the effectiveness of active support staff training.